FAQS

Please see below for a list of frequently asked questions. If your question isn’t answered and/or you would like to connect with a member of our team, please contact us here.

JOINING THE HOUSE

We consider our company, MDE, to be a big family; a community of parents all navigating the ins and outs of parenthood, while being supported by our team of experts. Joining our House allows us to get to know you better, welcome you into our community and provide you with the support your family needs. Prior to starting your journey with us, you and your family will meet with a member of our team to host a complimentary virtual Family Welcome Video Call. This allows us to get to know each other, discuss your needs and design a personalized plan of support for you and your family - whether that be labor doula and postpartum support or matching you with the perfect caregiver for your unique family dynamic.

An annual MDE Membership provides you and your family with exclusive access to all of our offerings and our wonderful team of experts. In addition, the annual membership covers the fees for and ensures all of our ATS (Anytime Sitter) team members are First Aid and CPR certified, fully immunized (including the COVID-19 vaccine), reference checked and background checked.

Our prenatal consultations are designed specifically for you. What would you like to get out of our time together? Conducted by our perinatal support specialist (and mom too!), Julia, you can use the time to discuss any questions you have about pregnancy - what you can and cannot eat, resources for pregnancy diet and exercises, optional and required tests that come up during pregnancy, how your partner can support you throughout pregnancy, when you should start looking into a labor doula - the list is endless. We can also spend time talking about your experience with pregnancy - maybe it’s been really challenging to be pregnant - we get it! Or maybe you’re so excited and ready to discuss important items to add to your baby shower registry. We are here for you. Our pregnancy consultations can go in whichever direction is most helpful and supportive to you.

We recommend booking a doula between weeks 26-32 of pregnancy, however you can begin the interview process and/or book your doula whenever it feels most comfortable for you! At MDE, we will not book labor doula support until you are in your 5th month (or further along) of pregnancy due to scheduling logistics.

We recommend beginning your childbirth education course between weeks 28-33 of your pregnancy. The most ideal time to take our 4 session childbirth education course would be during weeks 33, 34, 35, and 36 of your pregnancy. Our childbirth education courses fill up fast due to our limit of 4 couples per course, so we recommend registering earlier rather than later.

We believe a doula’s role is to offer evidence-based, non-judgemental, compassionate perinatal support to all birthing persons. Every person deserves to birth their baby in the environment they want, with the people and support they want, in the way that they want. How do you want to birth your baby? Maybe you don’t yet know and that’s okay too. We are here to educate, empower and support you in any avenue you choose.

Yes! A partner’s love and support during labor is invaluable and cannot be replaced. As a support professional, your doula’s role is to support BOTH you and your partner. During your scheduled in-home prenatal visits a doula is there to answer all questions, including addressing the worries and fears of your partner too. It is vital that your partner understands the physiological process of birth just as much as you do!

As partners can often feel anxious and unsure of how to help you during labor, your doula will help educate your partner on how to not only support you in general, but how that support will change as you journey through the different stages of labor. A doula can also allow your partner to rest without leaving you alone, and help to validate what is happening throughout your birth, as the doula is experienced in birth and knowledgeable in the process of birth in a hospital setting. If a medical intervention is recommended by your doctor, your doula will take time to explain the process to both of you, making sure you understand each step, and they can also help you to advocate for yourself with your medical care providers.

In addition, your doula will make sure you are both nourished and hydrated, take photos for you, provide massage as a comfort measure, work through proper breathwork techniques with you, etc. so that your partner only needs to focus their energy on you.

A healthcare provider (OB, midwife, etc.) provides clinical support, specializing in pregnancy and gynecological health. A doula is a non-clinical support person who provides physical, emotional and informational support to a birthing person and their partner. While a healthcare provider will conduct examinations and deliver your baby, a doula will not. A doula does not replace your healthcare provider, but works with them to support you in the best way possible. Additionally, a doula provides services that your healthcare provider will not, such as massage, body positioning, breathework, non-medical pain management techniques, etc. as well as, helps you to feel heard and advocate for yourself throughout the entire process.

No. A doula’s role and scope is to provide informational support and birth education so that you are aware of your options and rights as a paying patient in the healthcare system. A doula does not advocate for you, but supports you so that you can advocate for yourself.

Our in-person doula support package includes two, 2-hour prenatal consultations in your home, 24/7 on-call support starting at the 38th week of your pregnancy, continuous labor and birth support up to 2 hours post-birth, and one postpartum visit in your home. This support package begins at $3,790. We believe that the support you need throughout your pregnancy and birth changes with each individual and family, and therefore more than happy to design a support package that is best for you - whether that includes additional prenatal sessions or postpartum sessions, you decide.

Our clinical postpartum consultations are designed specifically for you. What would you like to get out of our time together? Conducted by our RN newborn care specialists, you can use this time to discuss any questions you have about the postpartum time - healing after birth, how to take a sitz bath, infant feeding questions, sleep routines for your newborn, how to give your baby their first bath - the list is endless. We can also spend the time talking about how you are feeling - maybe it’s been really challenging to care for a newborn and heal from birth at the same time - we get it! We are here for you. Our clinical postpartum consultations can go in any direction that is most helpful and supportive to you.

Yes! We offer a comprehensive newborn care course - Newborn Care Essentials - that will walk you through everything you need to know about what comes next once baby is born, including newborn routines, swaddling, bottle feeding, baby’s first bath, tummy time, and much more.

Yes, we are able to come into your home to support you. All of our team members are fully vaccinated. Keeping your family healthy and safe is our utmost priority. You can review our full COVID-19 policy here.

Absolutely! We offer consultations based on your individual family needs. To schedule a sleep consultation with one of our sleep training specialists you can reach out to us here.

We have a team of incredibly skilled baby nurses who support, educate and empower your family, giving you the tools you need to have a positive postpartum experience and be the best parent(s) you can be. We believe that while a baby nurse is there to provide overnight care for your baby, they do not parent a baby or replace mom/dad. Please visit our offerings page to learn more about our baby nurse offering.

Absolutely! Making the transition to solid foods can be a nerve wracking experience - we get it! That’s why we offer consultations specifically on this topic, where you can get advice from our experts and ask any questions you may have. To learn more about our ‘transitioning to solids’ consultation please visit our offerings page.

Yes! We offer certification for our in-person safety course only. While you can still take our course virtually, learning everything you would during an in-person course, you can’t gain certification due to the nature of virtual teaching and not being able to access skills properly.

Our lactation consultations usually last about two hours long, giving the lactation consultant enough time to discuss any challenges or questions, review at least one feeding with your baby and offer practical, hands-on advice for future feedings.

We do! At MDE, we believe fed is best - and if that is exclusively formula fed - we support you! Our newborn care specialists are equipped to help you start with formula right away, and/or transition to formula and wean off of breastfeeding. They can also help you figure out what type of bottle is best for your baby and help you create a feeding schedule that’s right for your family. To learn more about our feeding consultations please visit our Newborn Care Offerings page.

The “Wonder Years” are the formative years of your child’s life when they are learning, exploring and…wondering, all about the world around them. We use this term loosely to describe our childcare services sector for permanent nanny placements and anytime babysitting.

Our Anytime Sitter offering provides your family with sitters for casual daytime hours, evening hours and date nights. We can facilitate last minute requests and offer seamless bookings, with fast confirmation and dedicated support. Our Anytime Sitters are reliable, respectful, engaging and conscientious people who will take the utmost care of your children, pets, and home. They are reference checked, background checked, Pediatric First Aid and CPR Certified and fully immunized, including the COVID-19 vaccination.

Your family’s health and safety is our utmost priority. MDE has an intensive COVID-19 Safety Plan as required by the New York City Department of Health and Mental Hygiene which includes all sitters to partake in social distancing, complete testing prior to starting with a new family and continue with weekly testing, wearing masks, performing extensive hand washing, commiting to safe travel to and from work, and more.

At this time, our Anytime Sitter team is being tested weekly and will not enter your home unless they have received a negative COVID-19 test. If interested, you can review our COVID-19 policy in-depth here.

To access our team of Anytime Sitters, you first need to join The House by signing up for our annual MDE Membership. In addition, the booking fees are as followings:

Individual or “one-off” sessions will incur a booking fee of $15 each. If you book more than one session in one week, you will be charged a weekly booking fee of $25. All overnight sessions (ending at or after 2 AM) will include a $100 overnight fee/night. In addition, sessions booked within 24 hours of the session start time will incur an additional $25 fee.

Hourly Rates
- $27/hour - 1 child (aged 6 mos+) or 2 children (when at least one is over 3 years old)
- $30/hour - 1 child (aged 0-6 mos)
- $33/hour - 2 children (both being 3 years old and/or under 3 years old) or 3 children (all over 3 years old)
- $40/hour - 3 children (when at least two are 3 years old and/or under 3 years old), 4 children or birthday party
- $35-40/hour - Nurse or Midwife ATS hours
- +$100/night - Overnight rate

Please refer to our pricing  page for further information.

Our sitters undergo an extensive interview and screening process before joining our team. They are reference checked, background checked, social media checked, Pediatric First Aid and CPR Certified, and have up to date immunizations, including the COVID-19 vaccine.

We require a minimum of 3 years full-time or 5 years part-time childcare experience to join our team.

We do. When you join our House, during your initial in-home consultation, our team will ask you about any specific individual family needs you may have and be sure to facilitate any specialized care. As your family grows, if specialized care needs change, we will work with your family to make sure you feel supported in the right ways.

Yes, we require a minimum of 3 hours per booking.

If you arrive home early or cancel a session within 24 hours of the booking you are still required to pay for the full session.

We do! At MDE, we aim to find a nanny who is the perfect personality fit for you and your little ones by first spending time getting to know you. Once we have a good sense of how we can help you, the role will be advertised and applications will be assessed per your requirements. We will then screen, background check and pre-interview candidates before you meet with them. You will then interview the top candidates, conduct trials and make your decision.

We are available throughout each step of the process to guide and support you. We also assist during the contract negotiation stage and provide support throughout the first year of the placement. We pride ourselves on our unique, intensive approach to talent sourcing - putting forward only the very best candidates.

Our permanent nanny placement fee covers all costs involved in the 4-6 week process of finding you the best fit for your family. These costs include administration, advertising, screening, background and reference checking, interviewing candidates, and the contract negotiation stage. In addition, unlike a lot of other placement agencies, we do not believe in taking a percentage of the nanny’s wages, therefore all our fees are upfront, transparent and related to the work we do. The total fee for a full-time or part-time nanny placement is $7,000 with a 15% retainer due once the contract is signed to initiate the search.

The average time, from beginning the search to contract signing, takes roughly 4-6 weeks. Unfortunately, during COVID, the average time has increased to 6-8 weeks. It is our priority to find the perfect fit for your unique family dynamic. On average we are screening 30-50 candidates to ensure finding the best nanny for your family. The vetting process is extremely time intensive, making sure only the best, most qualified candidates are put forward. It is important to note that because we work extremely hard to find you the best fit possible in the shortest amount of time, we will sometimes have one nanny interview with multiple families. This common practice is done to ensure that 1) you find the right nanny as soon as possible, and 2) the nannies who work with find the right family (and job) as soon as possible.

A sitter is someone who cares for your family on an as needed basis - a few daytime hours during the week, a date night once a month, etc. A nanny is a full-time or part-time childcare provider who offers continuous weekly support to you and your family.

The typical hourly rate varies in New York City from $20 per hour to upwards of $40 per hour. This rate depends on the skills and experience of the candidate, the expectations and demands of the role, and individual family needs.

Our rates are higher because we only source the most qualified nannies. We believe that working with children is a privilege and thus seek out nannies who believe the same. Each candidate put forward takes the responsibility of your child(ren’s) development seriously. The nannies we work with become part of your family - they anticipate your needs, making your life easier and more enjoyable by creating a nurturing, safe and calm environment for your child(ren).

In addition, it's important to note that looking after someone else's children is a difficult task - therefore, it is a company policy that nannies who work at MDE and with families associated with MDE, earn more than the minimum domestic household wage. We seek out families who see the value in the nanny role and who believe that role is more than just a domestic worker. We are committed to ensuring that every MDE employee and everyone we are associated with is paid a fair wage.

You are typically expected to provide two weeks of annual leave and five days of sick leave per year. You are also expected to provide additional days off for religious and/or cultural holidays of the nanny’s choice. All of the above is subject to negotiation.

While you are not legally obligated to provide health insurance for your nanny, under the Affordable Care Act, most families are legally obligated to have some form of cover. Many of our families contribute a set monthly amount to their nanny’s own personal health insurance plan. It is also a typical expectation that a family provides an unlimited monthly metrocard for the nanny’s travel to and from work.

To pay your nanny we recommend using a company that offers payroll services for families with household staff. This eases your administration burden as they will direct debit your account and pay your nanny as per your agreed schedule. They can also assist you in calculating employer and employee tax contributions. It’s important to note that with taxes and other costs associated with an employee, you should factor in approximately 20% in addition to your nanny’s salary, to calculate the total cost to your family. Ultimately, your nanny is employed by you and not MDE, therefore all payments past contract negotiations are between you and your nanny.

We understand that sometimes things don’t work out. Choosing a nanny who is the right personality fit for you and your family is difficult and sometimes life circumstances change too. That’s ok! That’s why we have our nanny replacement policy - if a replacement is needed within 90 days of your initial placement, we will find a new nanny for you at no additional cost. If you decide your nanny is not a suitable fit or your nanny gives their notice after the 90 days, we are more than happy to initiate a new search with applicable fees.

None. The family pays MDE to find a placement for them. If you have worked with other agencies this may be unusual to you - other agencies often take a percentage of a nanny’s salary. At MDE, we do not believe in this - nannies work extremely hard and deserve to take home every dollar they earn.

We are licensed with the Department of Consumer Affairs (license # 2090753-DCA) and are bonded and insured.

Yes! We are currently hiring for specific nanny positions and our Anytime Sitter (ATS) team. You can view details about each open nanny position on our careers page. If you don’t see a nanny position that feels right for you, but are still interested in working with us, please email us at info@maisondenfantsny.com with your resume and cover letter as we are constantly receiving new open nanny positions.

For our ATS team, we are currently looking for babysitters who can offer casual childcare to our families for date nights, daytime hours and evening hours. If interested please email your resume and cover letter (or an upfront email note about yourself, experience and job interest) to info@maisondenfantsny.com.

We are always looking for incredible talent - if you are a perfect fit for our MDE Family - regardless of open positions - we will find a place for you! Please email us at info@maisondenfantsny.com.

If you are interested in one of the posted nanny jobs on our careers page please click on the job posting to be taken directly to the application. For all other positions please email your resume and cover letter (or an upfront email note about yourself, experience and job interest) to our hiring team at info@maisondenfantsny.com.

We require a minimum of 3 years experience as a childcare provider/sitter. In addition, all ATS candidates must have a valid US ID or work visa and certification of pediatric safety + CPR (or be willing to obtain it/renew it), up to date vaccinations (including the COVID vaccine) and be willing to submit to a background check. Our hiring team will also ask for professional references.

The first step in joining our ATS team is to submit your resume and cover letter (or an upfront email note about yourself, experience and job interest) via email to our hiring team at info@maisondenfantsny.com. If you are a good fit for our team we will reach out to schedule a virtual video interview. Following this interview, the final steps of the hiring process is an interview with our Director, Grace, submitting proof of all the necessary requirements (see above) and completing a clean background check and positive reference check.

A strong ATS candidate is a kind, caring, creative individual who is outgoing and an initiative taker. They must also be passionate about childcare and childhood development.

ATS team members get paid every two weeks via direct deposit as a W2 employee.

As our Anytime Sitter team consists of part-time sitters, we do not have health care options available.

Once you join our team you will be invited to create a profile on our online bookings portal. Here you will be able to share your ongoing availability with our admin team. Every time a family requests a sitting session via our online portal, the admin team will review the family’s request and assign it to an available sitter.

An ATS team member is a sitter who provides ad hoc childcare for our families - a few daytime hours here and there, a date night once a month, etc. A permanently placed nanny is a full-time or part-time childcare provider who offers continuous weekly support, with added responsibilities, to one given family. In addition, all nanny candidates must be willing to commit to a one year contract, at minimum, with their given family. Generally our MDE nannies work alongside the family they are placed with for more than two years.

We require at least 3 years of full-time and/or part-time nanny experience at minimum. Sometimes, depending on the given family’s dynamic and specific needs, they will require a nanny with more experience. We also love to see additional childcare experience, whether it be in a daycare, as a teacher or in a summer camp setting. In addition, all candidates must have a valid US ID or work visa, and certification of pediatric safety + CPR (or be willing to obtain it/renew it), up to date vaccinations (including the COVID vaccine) and be willing to submit to social media and background checks. Our hiring team will also gather and contact professional references of all nanny candidates.

A strong nanny candidate is extremely organized and is able to support a household. They are also kind, caring individuals who are passionate about childcare and childhood development. Lastly, we seek individuals who choose to be nannies as their career and who are committed to our families long term.

Upon reviewing your application to a specific job via our careers page, if we think you are a strong candidate our permanent placement specialist will reach out to you to schedule an initial virtual video interview. Following this interview, the next steps include another interview with our MDE team; background, social media and reference checks; and a thorough review of all required materials, vaccinations and certifications. The family interview stage includes an initial video interview with the family and then a paid in-person trial. Please note that if we think you are a good fit for multiple families, or if upon interviewing you feel you may be a better fit for a different family, we will happily put you forward to any family we feel would be a good match.

Our permanent placement specialist supports our nannies throughout the entire placement process by checking in after each interview, offering tips/tricks and making sure all questions are answered. Additionally, our permanent placement specialist will support the nanny throughout the contract negotiation stage making sure the contract agreement is fair for both family and nanny. Once the nanny is officially placed, while MDE does not employ the nanny, our team is always available to offer guidance and support.

We mainly offer placements throughout the 5 boroughs of New York City - Queens, Brooklyn, Manhattan, The Bronx and Staten Island, as well as Westchester and Long Island.

No. MDE requires zero payment from our nannies. The family in search of a nanny is the one who pays MDE to conduct the search. If you have worked with other agencies this may be unusual to you - other agencies often take a percentage of a nanny’s salary - however, at MDE, we do not believe in this. Nannies work extremely hard and deserve to take home every dollar they earn.

Once a nanny finalizes their permanent placement contract agreement and the position begins payment is the sole responsibility of the family. Ultimately, as a nanny, you are employed by the family and not MDE, therefore all payments are between you and the family.

While we will always consider you a part of our MDE family and our doors will always be open to support you in current and future roles, once a contract agreement is signed by you and the family you become that family’s employee and are not employed by MDE.

New York City’s typical hourly rate for nannies varies from $20/hour to upwards of $40/hour. The rate depends on the skills and experience of the nanny, expectations and demands of the role, and individual family needs.

When working with our families, MDE strongly suggests that the family provide two weeks of annual leave and five days of sick leave per year, in addition to days off for religious and/or cultural holidays of the nanny’s choice. Also, while the family is not legally obligated to provide health insurance for you, under the Affordable Care Act, most families are legally obligated to have some form of cover. Many of our families contribute a set monthly amount to their nanny’s own personal health insurance plan. It is also a typical expectation that the family provide an unlimited monthly metrocard for your travel to and from work.