MDE POLICIES

I) MDE MEMBERSHIP

The annual Maison D’Enfants (MDE) membership fee of $200 allows you exclusive access to our Anytime Sitter (ATS) team. Without a current membership you will not have access to our exceptional sitter team. Prior to starting your journey with us, you and your family will meet with a member of our team to host a complimentary virtual Family Welcome Call. This allows us to get to know each other and determine the needs of your family in order to find the perfect sitter for you. In addition, the annual membership covers the fees for and ensures all of our sitters are First Aid and CPR certified, fully immunized (including the COVID-19 vaccine), reference checked and background checked. As this membership fee is an annual charge, the credit card you save on file in your MDE Portal family profile will be automatically charged every year on your annual renewal date unless you cancel your membership in advance of your renewal date. The renewal is non-refundable.

  • A) Travel Membership: If you are visiting NYC with your family, we would love to support you with up to 3 ATS sessions while waiving the above annual membership fee. There will be a one time travel membership fee of $50 added to your invoice.

II) ANYTIME SITTER RATES + FEES

Hourly Rates:
- $27/hour

  • - One child (aged 6 months or older)
  • - Two children (when at least one is over 3 years old)
- $30/hour
  • - One child (aged 0-6 months)
- $33/hour
  • - Two children (both being 3 years old and/or under 3 years old)
  • - Three children (all over 3 years old)
- $40/hour
  • - Three children (when at least two are 3 years old and/or under 3 years old)
  • - Four children
  • - Birthday party
- $35-40/hour
  • - Nurse or Midwife ATS hours (1-2 children)
- +$100/night
  • - Overnight rate (charged for any session ending at or after 2 AM)

In accordance with New York State Labor Law, any hours logged after 40 hours per week will be counted as ‘overtime’ and charged at 1.5x the normal hourly rate.
In addition, any sitting session conducted on a national holiday will be charged at 1.5x the normal hourly rate.

Booking Fees:
$15 - Daily booking Fee (for one session booked between M-Sun.)
$25 - Weekly booking fee (when more than one session is booked between M-Sun.) fee
$25 - Booked within 24hrs (additional fee when session is booked within 24hrs notice)

III) BILLING

MDE Families are charged for each ATS session automatically via Stripe within 48 hours of the end of any given session. Whatever credit card the family has saved to their MDE Portal family profile is the card that will be charged. The family must update this card on their own if they wish to have a different card charged for their sessions. Invoices for each session are available for download via the Portal. Every session charge is inclusive of the session sitter fees and applicable booking, meal and transportation fees. Our billing week is Monday through Sunday.

IV) BOOKING PROCESS

Every ATS session must be requested via the MDE Portal Family Dashboard: www.family.mde-ny.com. Once you request a session our admin team will work diligently to pair your session with an available sitter. If you request a specific sitter and that sitter is unavailable our team will send the session to an available sitter who we feel fits your family dynamic. Once the request is completed, our admin team will then send you an email confirmation that the session has been scheduled. If you come across any issues when requesting a session via the portal you can reach out to ATS@maisondenfantsny.com for assistance.

Please Note: Our sitters are not able to arrange bookings directly so please do not contact them outside of your session(s) (unless it is to provide information about an upcoming session).

V) CANCELLATIONS + SESSION CHANGES

At MDE, we respect that our Anytime Sitters have other jobs, schooling, responsibilities, etc. outside of their sitting contracts with us. We have created the following policies to respect their time.


  • For reduction or extension of a previously scheduled sitter session: If you need to extend or reduce the length of a previously scheduled session we require 24 hours notice. While we understand that unforeseen circumstances come up, if you are running late, we require that the MDE Admin team, as well as your sitter, receive notice as soon as possible before the scheduled session end time.
  • For cancelations:If you must cancel or reduce the length of a previously scheduled session within 24 hours of the booking, you will still be charged the full scheduled session to compensate the sitter. Sessions must be canceled through ats@maisondenfantsny.com, not directly with your sitter. Please note that this policy still applies even if you request a sitter, that sitter is not available and our team assigns a new sitter. As best practice, our team will automatically send your session request to another sitter who we think is similar to your requested sitter (someone who we think will be able to fulfill your family’s needs/wants just as well).
  • Due to COVID-19: If a previously scheduled session must be canceled due to COVID-19 the above cancelation policy and fee is waived.

VI) Hygiene

Our sitters are instructed to always wash their hands thoroughly as soon as they enter your home, before picking up a baby or child, before eating/handling/preparing food, after going to the bathroom, and being outdoors. Please let us know if you have any other requirements to help maintain the hygiene and peace of your home (for example, a ‘no shoe’ policy).

VII) COVID Vaccinations + Testing

All MDE employees have received the COVID-19 vaccination. In addition, we ask both our staff and the families we work with to be extra vigilant about monitoring their health status. For our staff, we ask that if they feel any COVID-19 symptoms, to test immediately and let us know so we can reassign or cancel any upcoming sessions. We also ask our families to keep us informed if they test positive for COVID-19 or find out they have come into contact with anyone who has tested positive for COVID-19. If illness for our staff does occur prior to starting work again we require that they provide a negative test result.

At MDE, we are committed to protecting public health, while still protecting our community’s privacy. We do not require that our families are tested for COVID-19 but do require them to share positive test results with us. We ask for transparency and full disclosure because when we are armed with information, we can ensure the health, wellbeing and safety of everyone that we work with. In return, we are committed to treating your sensitive personal information with the utmost discretion and respect.

VIII) Safety

All of our sitters are First Aid and CPR certified. Please be prepared to offer each sitter that enters your home all necessary emergency contact information including cell/work numbers, doctor/the nearest hospital, any other necessary emergency contacts and a list of medications and allergies.

IX) Transportation Before 7:00 AM or After 9:00 PM

When a session begins before 7:00 AM or finishes past 9:00 PM, families are required to cover the cost of a taxi/rideshare for the sitter up to $50. Sitters are required to submit the receipt via the MDE Portal. MDE Admin will add the expense to your credit card charge for the given session.

X) Sitter Meals

If your nighttime session starts before 6:00 PM and lasts longer than 3 hours you are required to provide dinner (up to $25) for your sitter. The sitter will purchase their meal through any meal delivery service and is required to submit a receipt via the MDE Portal. MDE Admin will add the expense to your credit card charge for the given session.
If your ATS session is an overnight session and includes additional morning hours, you are also required to provide breakfast for your sitter (capped at $25).

XI) Photos + Social Media

Protecting your family’s privacy is a top priority for MDE. Our sitters will never take photos of your children unless requested by you, the parents/guardians. They will also never share photos of your children on any social media platform.

All MDE sitters are happy to provide photo updates of your child if you request them. Once they have taken the photo and sent it, they will delete it from their camera roll and ‘deleted items’ folder immediately to ensure it is permanently removed from their phone/device.

XII) Phone Use

Our sitters are engaged and present with the children in their care at all times. Phone use while children are awake is limited to sending updates to parents and emergency calls/texts.

When a child is sleeping/napping, our sitters may use their phones for personal reasons, as long as it does not disturb the children or keep them from monitoring/checking on them.

XIII) Monitoring + Camera Use

If you have any in-home video monitor(s), please disclose this to MDE and your sitter in advance of the first session. Filming a sitter without their knowledge is strictly prohibited and will result in the termination of your membership.

When a child is sleeping/napping in another room, our sitters will check on them at least every hour, unless another arrangement is requested by the parents.

XIV) Pets

Please let us know in advance of your session if you have any pets, particularly dogs and/or cats, and tell us a bit about them (size, temperament, and any other useful information). This will help us to place you with the proper sitter and help us provide the best experience possible for everyone in your household.

XV) Tipping

We are committed to paying our staff a decent wage. There is no expectation for tips and we do not process them on behalf of our sitters. However, if you would like to provide a tip directly to a staff member on an occasion where you feel they go above and beyond, we are sure they would greatly appreciate your generosity.

XVI) Purchases

We understand it may be necessary for you to ask your sitter to run an errand for you or make a purchase related to the children and/or the sitter’s household duties. If this occurs, please ensure you provide your sitter with cash or another appropriate payment method ahead of time - please do not ask your sitter to make a purchase on your behalf with their own funds.

XVII) Non-Poaching

You may not use our ATS offering in connection with recruiting, soliciting or aggregating sitters to form or join another sitting/nanny agency or similar services, or for direct employment by you as a sitter or nanny, unless an arrangement has been reached with MDE.

XVIII) Indemnity Clause

You (as the family) agree to hold harmless and indemnify Maison D’Enfants from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs) arising out of an MDE Employee and/or MDE Anytime Sitter’s negligence, whether it be sole or in concert with others, in connection with performance of the services described as Anytime Sitter Services.

By signing below I acknowledge that I have read and agree to the Maison D’Enfants LLC Terms & Conditions as outlined above in the MDE | 2023 Anytime Sitter Policy (Families). Additionally, I confirm that my signature below serves as one signature for my entire family and that all parents involved agree to the Terms & Conditions outlined above.

*Note: This policy does not take the place of a signed permanent placement contract, including but not limited to a Nanny Contract and/or Newborn Care Specialist/Baby Nurse (NCS/BN) Contract. Please review all contracts in full.

The following policy is inclusive of all MDE permanent placements. “Household Employee(s)” refers to part-time and/or full-time nanny, baby nurse, and/or newborn care specialist placements.

I) MDE Membership*

The annual Maison D’Enfants (MDE) membership fee of $200 allows your family exclusive access to all MDE services. As this membership fee is an annual charge, the credit card you save on file in your MDE Portal family profile will be automatically charged every year on your annual renewal date unless you cancel your membership in advance of your renewal date. The renewal is non-refundable.

Prior to starting your journey with us, you will receive a complimentary one on one family welcome consultation. This allows us to get to know each other and provides MDE with the necessary information that’s needed to find the perfect permanent placement(s) for your family dynamic.

*Please Note: Membership does not guarantee MDE’s placement process. MDE reserves the right to terminate a permanent placement contract with any family at any time due to: (1) breach of the following policy, (2) disrespectful communication from the family to MDE employees, (3) consistent lack of response to MDE’s permanent placement team, and (4) incorrect information shared to MDE by the family.

II) Fees / Financials

  • Owed to MDE

    Our placement fee for all permanent placement positions is a fully transparent, flat fee of $7,000 for each placement (per each position/employee). Once your one on one family welcome consultation is conducted and all your requirements are established, a 15% ($1,050) non-refundable deposit (in addition to the membership fee) is due to initiate each placement search. Upon an offer being made and contract signed for any placement, you will be automatically charged for the remaining 85% ($5,950) of the placement fee per each position placed. This automatic credit card charge to your card on file will take place within 24 hours of any/all closing documents being sent electronically to the family and/or household employee(s).

  • Owed to Your Household Employee(s)

    As stated in the contract, MDE will help you to finalize the contract with your new household employee(s). You will agree to an hourly rate, guaranteed minimum weekly hours and benefits for the employee’s specific needs (please see ‘MDE’s Best Practices + Guidelines for Employing a Permanent Placement’ below).

III) Non-Poaching

You may not use our Permanent Placement Services in connection with recruiting, soliciting or aggregating any household employee(s) to form or join another sitting/nanny and/or baby nurse agency or similar services, or for direct employment by you, unless an arrangement has been reached with MDE.

IV) Health and Safety

All of the the candidates put forward to your family are first aid and CPR certified, fully immunized*, including the COVID-19 vaccine, reference checked and background/social media checked.

*Please Note: All potential candidates put forward to your family are required to be fully vaccinated at all times for MMR, TDAP and COVID. Serology must be shown to determine the candidate’s immunity. Serology tests include: MMR, TDAP and COVID. The Flu vaccine is required annually at the beginning of flu season.

V) Pets

Please let us know in advance if you have any pets, particularly dogs and/or cats, and tell us a bit about them (size, temperament, and any other useful information). This will help us during our screening and interview process, making sure the candidates we put forward are comfortable with your pets.

VI) COVID Vaccinations and Testing

At MDE, we are committed to protecting public health. All candidates we put forward to your family have received the COVID-19 vaccination. As per the CDC guidelines, this makes all candidates “fully vaccinated.” In addition, we strongly encourage all candidates to be up-to-date on their vaccinations by receiving a booster dose when necessary.

  • MDE’s Best Practices + Guidelines for Employing a Permanent Placement

    At MDE, we believe that childcare and/or newborn care support providers deserve the utmost respect and fair benefits and wages. We do our best to advocate for the employees we place, however, once they are in your home and the contract is signed, it is no longer up to us. We strongly encourage your family to abide by the following guidelines in order to support your household employee(s) and provide them with a fair employment.

  • Payment + Hours

    • We strongly encourage that all employees are paid on the books. One of the many reasons we encourage this is because this allows your employees medicare, social security and unemployment insurance.
    • In accordance with New York State Labor Law, any hours logged after 40 hours per week are considered ‘overtime’ and should be charged at 1.5 times your employee’s normal hourly rate.
    • We understand it may be necessary for you to ask your employee(s) to run an errand for you or make a purchase related to the child(ren)/baby and/or household. If this occurs, we suggest you provide your employee with cash or another appropriate payment method ahead of time.
    • When a day starts before 7:00 AM or finishes past 9:00 PM, families should cover the cost of a taxi/ride share for your employee if they are living out of your home.
    • An up-to-date first aid and CPR certification is required at all times. Families should cover the cost of this recertification every two years.
    • Live out nanny only: We strongly suggest a minimum of $100/night is provided to your nanny for overnight care (staying in your home as well as on family trips) in addition to their regular hourly rate.
    • NCS/baby nurse only: It is industry standard for these employees to be paid a retainer upfront (paid to the employee directly) to secure your requested work dates. Generally, at least 25% (and up to 50%) of the total expected salary is required at the time of signing the contract.
  • Benefits

    We strongly encourage that you provide:

    • Reimbursement for a monthly Metrocard - to be paid on the 1st of each month directly to your employee(s).
    • Health Insurance or Healthcare stipend to offset the costs of health insurance - to be paid on the 1st of each month by the family directly to your employee(s).
    • Provide food/snacks for your employee(s) while they are in your home (or make it known to your employee(s) that they are more than welcome to eat meals/snacks in your home along with your child(ren)/family/etc.. In addition, families should also pay for meals when dining out as a family with your employee(s).
    • Personal/Sick Days (5 days per year) and Vacation Days (10 days per year).
    • Paid Holidays: New Year’s Day, MLK Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.
  • Other

    • Video Monitoring + "Nanny Cams": We completely understand your need, as parents, to know your child(ren)/baby is/are being cared for safely. While New York is a "one party state" (meaning it is legal that only one party knows about video monitoring and not the other), MDE strongly recommends sharing ALL camera usage in your home with your employee(s) during the interview and trial period. Clear and transparent communication is the basis of a strong employee/family relationship and informing your employee(s) of cameras in your home is essential to ensure trust in long term tenure. For specific guidelines on camera placement, proper use and recordings, MDE suggests contacting your legal team to ensure you are abiding by all required state laws.
    • In Case of Emergency: Please be prepared to offer your employee(s) all necessary emergency contact information including cell/work numbers, doctor/the nearest hospital, any other emergency contacts and a list of medications and allergies.
  • As you read through this policy, if any questions arise, please do not hesitate to reach out to our permanent placement team. Jules, our permanent placement specialist, can be reached at Jules@maisondenfantsny.com.