I) MDE MEMBERSHIP
The annual Maison D’Enfants (MDE) membership fee of $200 allows you exclusive access to our Anytime Sitter (ATS) team. Without a current membership you will not have access to our exceptional sitter team. Prior to starting your journey with us, you and your family will meet with a member of our team to host a complimentary virtual Family Welcome Call. This allows us to get to know each other and determine the needs of your family in order to find the perfect sitter for you. In addition, the annual membership covers the fees for and ensures all of our sitters are First Aid and CPR certified, fully immunized (including the COVID-19 vaccine), reference checked and background checked. As this membership fee is an annual charge, the credit card you save on file in your MDE Portal family profile will be automatically charged every year on your annual renewal date unless you cancel your membership in advance of your renewal date. The renewal is non-refundable.
II) ANYTIME SITTER RATES + FEES
$15 - Daily booking Fee (for one session booked between M-Sun.)
$25 - Weekly booking fee (when more than one session is booked between M-Sun.) fee
$25 - Booked within 24hrs (additional fee when session is booked within 24hrs notice)
MDE Families are charged for each ATS session automatically via Stripe within 48 hours of the end of any given session. Whatever credit card the family has saved to their MDE Portal family profile is the card that will be charged. The family must update this card on their own if they wish to have a different card charged for their sessions. Invoices for each session are available for download via the Portal. Every session charge is inclusive of the session sitter fees and applicable booking, meal and transportation fees. Our billing week is Monday through Sunday.
IV) BOOKING PROCESS
Every ATS session must be requested via the MDE Portal Family Dashboard: www.family.mde-ny.com. Once you request a session our admin team will work diligently to pair your session with an available sitter. If you request a specific sitter and that sitter is unavailable our team will send the session to an available sitter who we feel fits your family dynamic. Once the request is completed, our admin team will then send you an email confirmation that the session has been scheduled. If you come across any issues when requesting a session via the portal you can reach out to ATS@maisondenfantsny.com for assistance.
Please Note: Our sitters are not able to arrange bookings directly so please do not contact them outside of your session(s) (unless it is to provide information about an upcoming session).
V) CANCELLATIONS + SESSION CHANGES
At MDE, we respect that our Anytime Sitters have other jobs, schooling, responsibilities, etc. outside of their sitting contracts with us. We have created the following policies to respect their time.
Our sitters are instructed to always wash their hands thoroughly as soon as they enter your home, before picking up a baby or child, before eating/handling/preparing food, after going to the bathroom, and being outdoors. Please let us know if you have any other requirements to help maintain the hygiene and peace of your home (for example, a ‘no shoe’ policy).
VII) COVID Vaccinations + Testing
All MDE employees have received the COVID-19 vaccination. In addition, we ask both our staff and the families we work with to be extra vigilant about monitoring their health status. For our staff, we ask that if they feel any COVID-19 symptoms, to test immediately and let us know so we can reassign or cancel any upcoming sessions. We also ask our families to keep us informed if they test positive for COVID-19 or find out they have come into contact with anyone who has tested positive for COVID-19. If illness for our staff does occur prior to starting work again we require that they provide a negative test result.
At MDE, we are committed to protecting public health, while still protecting our community’s privacy. We do not require that our families are tested for COVID-19 but do require them to share positive test results with us. We ask for transparency and full disclosure because when we are armed with information, we can ensure the health, wellbeing and safety of everyone that we work with. In return, we are committed to treating your sensitive personal information with the utmost discretion and respect.
All of our sitters are First Aid and CPR certified. Please be prepared to offer each sitter that enters your home all necessary emergency contact information including cell/work numbers, doctor/the nearest hospital, any other necessary emergency contacts and a list of medications and allergies.
IX) Transportation Before 7:00 AM or After 9:00 PM
When a session begins before 7:00 AM or finishes past 9:00 PM, families are required to cover the cost of a taxi/rideshare for the sitter up to $50. Sitters are required to submit the receipt via the MDE Portal. MDE Admin will add the expense to your credit card charge for the given session.
X) Sitter Meals
If your nighttime session starts before 6:00 PM and lasts longer than 3 hours you are required to provide dinner (up to $25) for your sitter. The sitter will purchase their meal through any meal delivery service and is required to submit a receipt via the MDE Portal. MDE Admin will add the expense to your credit card charge for the given session.
If your ATS session is an overnight session and includes additional morning hours, you are also required to provide breakfast for your sitter (capped at $25).
XI) Photos + Social Media
Protecting your family’s privacy is a top priority for MDE. Our sitters will never take photos of your children unless requested by you, the parents/guardians. They will also never share photos of your children on any social media platform.
All MDE sitters are happy to provide photo updates of your child if you request them. Once they have taken the photo and sent it, they will delete it from their camera roll and ‘deleted items’ folder immediately to ensure it is permanently removed from their phone/device.
XII) Phone Use
Our sitters are engaged and present with the children in their care at all times. Phone use while children are awake is limited to sending updates to parents and emergency calls/texts.
When a child is sleeping/napping, our sitters may use their phones for personal reasons, as long as it does not disturb the children or keep them from monitoring/checking on them.
XIII) Monitoring + Camera Use
If you have any in-home video monitor(s), please disclose this to MDE and your sitter in advance of the first session. Filming a sitter without their knowledge is strictly prohibited and will result in the termination of your membership.
When a child is sleeping/napping in another room, our sitters will check on them at least every hour, unless another arrangement is requested by the parents.
Please let us know in advance of your session if you have any pets, particularly dogs and/or cats, and tell us a bit about them (size, temperament, and any other useful information). This will help us to place you with the proper sitter and help us provide the best experience possible for everyone in your household.
We are committed to paying our staff a decent wage. There is no expectation for tips and we do not process them on behalf of our sitters. However, if you would like to provide a tip directly to a staff member on an occasion where you feel they go above and beyond, we are sure they would greatly appreciate your generosity.
We understand it may be necessary for you to ask your sitter to run an errand for you or make a purchase related to the children and/or the sitter’s household duties. If this occurs, please ensure you provide your sitter with cash or another appropriate payment method ahead of time - please do not ask your sitter to make a purchase on your behalf with their own funds.
You may not use our ATS offering in connection with recruiting, soliciting or aggregating sitters to form or join another sitting/nanny agency or similar services, or for direct employment by you as a sitter or nanny, unless an arrangement has been reached with MDE.
XVIII) Indemnity Clause
You (as the family) agree to hold harmless and indemnify Maison D’Enfants from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs) arising out of an MDE Employee and/or MDE Anytime Sitter’s negligence, whether it be sole or in concert with others, in connection with performance of the services described as Anytime Sitter Services.
By signing below I acknowledge that I have read and agree to the Maison D’Enfants LLC Terms & Conditions as outlined above in the MDE | 2023 Anytime Sitter Policy (Families). Additionally, I confirm that my signature below serves as one signature for my entire family and that all parents involved agree to the Terms & Conditions outlined above.
*Note: This policy does not take the place of a signed permanent placement contract, including but not limited to a Nanny Contract and/or Newborn Care Specialist/Baby Nurse (NCS/BN) Contract. Please review all contracts in full.
The following policy is inclusive of all MDE permanent placements. “Household Employee(s)” refers to part-time and/or full-time nanny, baby nurse, and/or newborn care specialist placements.
I) MDE Membership*
The annual Maison D’Enfants (MDE) membership fee of $200 allows your family exclusive access to all MDE services. As this membership fee is an annual charge, the credit card you save on file in your MDE Portal family profile will be automatically charged every year on your annual renewal date unless you cancel your membership in advance of your renewal date. The renewal is non-refundable.
Prior to starting your journey with us, you will receive a complimentary one on one family welcome consultation. This allows us to get to know each other and provides MDE with the necessary information that’s needed to find the perfect permanent placement(s) for your family dynamic.
*Please Note: Membership does not guarantee MDE’s placement process. MDE reserves the right to terminate a permanent placement contract with any family at any time due to: (1) breach of the following policy, (2) disrespectful communication from the family to MDE employees, (3) consistent lack of response to MDE’s permanent placement team, and (4) incorrect information shared to MDE by the family.
II) Fees / Financials
Owed to MDE
Our placement fee for all permanent placement positions is a fully transparent, flat fee of $7,000 for each placement (per each position/employee). Once your one on one family welcome consultation is conducted and all your requirements are established, a 15% ($1,050) non-refundable deposit (in addition to the membership fee) is due to initiate each placement search. Upon an offer being made and contract signed for any placement, you will be automatically charged for the remaining 85% ($5,950) of the placement fee per each position placed. This automatic credit card charge to your card on file will take place within 24 hours of any/all closing documents being sent electronically to the family and/or household employee(s).
Owed to Your Household Employee(s)
As stated in the contract, MDE will help you to finalize the contract with your new household employee(s). You will agree to an hourly rate, guaranteed minimum weekly hours and benefits for the employee’s specific needs (please see ‘MDE’s Best Practices + Guidelines for Employing a Permanent Placement’ below).
You may not use our Permanent Placement Services in connection with recruiting, soliciting or aggregating any household employee(s) to form or join another sitting/nanny and/or baby nurse agency or similar services, or for direct employment by you, unless an arrangement has been reached with MDE.
IV) Health and Safety
All of the the candidates put forward to your family are first aid and CPR certified, fully immunized*, including the COVID-19 vaccine, reference checked and background/social media checked.
*Please Note: All potential candidates put forward to your family are required to be fully vaccinated at all times for MMR, TDAP and COVID. Serology must be shown to determine the candidate’s immunity. Serology tests include: MMR, TDAP and COVID. The Flu vaccine is required annually at the beginning of flu season.
Please let us know in advance if you have any pets, particularly dogs and/or cats, and tell us a bit about them (size, temperament, and any other useful information). This will help us during our screening and interview process, making sure the candidates we put forward are comfortable with your pets.
VI) COVID Vaccinations and Testing
At MDE, we are committed to protecting public health. All candidates we put forward to your family have received the COVID-19 vaccination. As per the CDC guidelines, this makes all candidates “fully vaccinated.” In addition, we strongly encourage all candidates to be up-to-date on their vaccinations by receiving a booster dose when necessary.
MDE’s Best Practices + Guidelines for Employing a Permanent Placement
At MDE, we believe that childcare and/or newborn care support providers deserve the utmost respect and fair benefits and wages. We do our best to advocate for the employees we place, however, once they are in your home and the contract is signed, it is no longer up to us. We strongly encourage your family to abide by the following guidelines in order to support your household employee(s) and provide them with a fair employment.
Payment + Hours
We strongly encourage that you provide:
As you read through this policy, if any questions arise, please do not hesitate to reach out to our permanent placement team. Jules, our permanent placement specialist, can be reached at Jules@maisondenfantsny.com.