MDE POLICIES

• A) Travel Membership: If you are visiting NYC with your family, we would love to support you with up to 3 ATS sessions while waiving the above annual membership fee. There will be a one time travel membership fee of $50 added to your invoice.

V) CANCELLATIONS + SESSION CHANGES

At MDE, we respect that our Anytime Sitters have other jobs, schooling, responsibilities, etc. outside of their sitting contracts with us. We have created the following policies to respect their time.

• For reduction or extension of a previously scheduled sitter session: If you need to extend or reduce the length of a previously scheduled session we require 24 hours notice. While we understand that unforeseen circumstances come up, if you are running late, we require that the MDE Admin team, as well as your sitter, receive notice as soon as possible before the scheduled session end time.
• For cancelations:If you must cancel or reduce the length of a previously scheduled session within 24 hours of the booking, you will still be charged the full scheduled session to compensate the sitter. Sessions must be canceled through ats@maisondenfantsny.com, not directly with your sitter. Please note that this policy still applies even if you request a sitter, that sitter is not available and our team assigns a new sitter. As best practice, our team will automatically send your session request to another sitter who we think is similar to your requested sitter (someone who we think will be able to fulfill your family’s needs/wants just as well).
• Due to COVID-19: If a previously scheduled session must be canceled due to COVID-19 the above cancelation policy and fee is waived.

VI) Hygiene

Our sitters are instructed to always wash their hands thoroughly as soon as they enter your home, before picking up a baby or child, before eating/handling/preparing food, after going to the bathroom, and being outdoors. Please let us know if you have any other requirements to help maintain the hygiene and peace of your home (for example, a ‘no shoe’ policy).

VII) COVID Vaccinations + Testing

All MDE employees have received the COVID-19 vaccination. In addition, we ask both our staff and the families we work with to be extra vigilant about monitoring their health status. For our staff, we ask that if they feel any COVID-19 symptoms, to test immediately and let us know so we can reassign or cancel any upcoming sessions. We also ask our families to keep us informed if they test positive for COVID-19 or find out they have come into contact with anyone who has tested positive for COVID-19. If illness for our staff does occur prior to starting work again we require that they provide a negative test result.

At MDE, we are committed to protecting public health, while still protecting our community’s privacy. We do not require that our families are tested for COVID-19 but do require them to share positive test results with us. We ask for transparency and full disclosure because when we are armed with information, we can ensure the health, wellbeing and safety of everyone that we work with. In return, we are committed to treating your sensitive personal information with the utmost discretion and respect.

VIII) Safety

All of our sitters are First Aid and CPR certified. Please be prepared to offer each sitter that enters your home all necessary emergency contact information including cell/work numbers, doctor/the nearest hospital, any other necessary emergency contacts and a list of medications and allergies.

IX) Transportation Before 7:00 AM or At/After 9:00 PM

When a session begins before 7:00 AM or finishes at or past 9:00 PM, families are required to cover the cost of a taxi/ride share for the sitter up to $50. Sitters are required to submit the receipt via the MDE Portal. MDE Admin will add the expense to your credit card charge for the given session.

X) Sitter Meals

If your nighttime session starts before 6:00 PM and lasts longer than 3 hours you are required to provide dinner (up to $25) for your sitter. The sitter will purchase their meal through any meal delivery service and is required to submit a receipt via the MDE Portal. MDE Admin will add the expense to your credit card charge for the given session.

If your ATS session is an overnight session and includes additional morning hours, you are also required to provide breakfast for your sitter (capped at $25).

XI) Photos + Social Media

Protecting your family’s privacy is a top priority for MDE. Our sitters will never take photos of your children unless requested by you, the parents/guardians. They will also never share photos of your children on any social media platform.

All MDE sitters are happy to provide photo updates of your child if you request them. Once they have taken the photo and sent it, they will delete it from their camera roll and ‘deleted items’ folder immediately to ensure it is permanently removed from their phone/device.

XII) Phone Use

Our sitters are engaged and present with the children in their care at all times. Phone use while children are awake is limited to sending updates to parents and emergency calls/texts.

When a child is sleeping/napping, our sitters may use their phones for personal reasons, as long as it does not disturb the children or keep them from monitoring/checking on them.

XIII) Monitoring + Camera Use

If you have any in-home video monitor(s), please disclose this to MDE and your sitter in advance of the first session. Filming a sitter without their knowledge is strictly prohibited and will result in the termination of your membership.

When a child is sleeping/napping in another room, our sitters will check on them at least every hour, unless another arrangement is requested by the parents.

XIV) Pets

Please let us know in advance of your session if you have any pets, particularly dogs and/or cats, and tell us a bit about them (size, temperament, and any other useful information). This will help us to place you with the proper sitter and help us provide the best experience possible for everyone in your household.

XV) Tipping

We are committed to paying our staff a decent wage. There is no expectation for tips and we do not process them on behalf of our sitters. However, if you would like to provide a tip directly to a staff member on an occasion where you feel they go above and beyond, we are sure they would greatly appreciate your generosity.

XVI) Purchases

We understand it may be necessary for you to ask your sitter to run an errand for you or make a purchase related to the children and/or the sitter’s household duties. If this occurs, please ensure you provide your sitter with cash or another appropriate payment method ahead of time - please do not ask your sitter to make a purchase on your behalf with their own funds.

XVII) Non-Poaching

You may not use our ATS offering in connection with recruiting, soliciting or aggregating sitters to form or join another sitting/nanny agency or similar services, or for direct employment by you as a sitter or nanny, unless an arrangement has been reached with MDE.

XVIII) Indemnity Clause

You (as the family) agree to hold harmless and indemnify Maison D’Enfants from and against all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs and expenses (including but not limited to reasonable attorney’s fees and costs) arising out of an MDE Employee and/or MDE Anytime Sitter’s negligence, whether it be sole or in concert with others, in connection with performance of the services described as Anytime Sitter Services.

By signing below I acknowledge that I have read and agree to the Maison D’Enfants LLC Terms & Conditions as outlined above in the MDE | 2024 Anytime Sitter Policy (Families). Additionally, I confirm that my signature below serves as one signature for my entire family and that all parents involved agree to the Terms & Conditions outlined above.